Frequently Asked Questions
Everything you need to know about our premium audio interfaces and hardware.
What is the standard shipping timeframe for hardware orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on customs processing.
What is your return policy for audio interfaces and microphones?
We offer a 30-day return policy for hardware in its original, unopened packaging. Please note that once software licenses included with hardware are redeemed, the item may no longer be eligible for a full refund.
Do Universal Audio products come with a warranty?
Yes, all new hardware products include a one-year limited warranty covering defects in materials and workmanship from the date of purchase.
Are your plugins transferable if I sell my hardware?
Yes, you can transfer hardware ownership through your UA account. During the transfer process, you will have the option to include your plugin licenses with the hardware for the new owner.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.
How do I access technical support for my device?
Registered users can submit a support ticket via our website or access our extensive Knowledge Base and community forums for troubleshooting and setup guides.